Terms and conditions

Refunds & Cancellations

A delegates place can be cancelled by the delegate at any point. Within three months of the course date a full refund will be provided. Once month before the course date 50% will be provided. Less than one month before the course date no refund will be provided.

Course Cancellations

Positive Support Group reserves the right to cancel specific course dates due to low attendence. In these circumstances a full refund or the option to attend a future course will be provided.

Transfers

Delegates booked on a course can transfer their place to a course with a future date unless that course needs to be cancelled and there are places available.

Substitutions

An alternative delegate can attend the course. If course materials have already been sent to the original delegate , no further materials will be sent to the alternative candidate

Payment Terms

A place on a course is only confirmed once payment has been revieved two weeks prioir to the start date of the course. alternatve payment arrnagement will be considered under special circumstances.

Intellectual Property

• Positive Support Group shall retain ownership of all Positive Support Group IP Rights. The Customer shall retain ownership of all Intellectual Property Rights in the Customer Materials.
• Positive Support Group grants the Customer a fully paid-up, worldwide, non-exclusive, royalty-free, licence to copy the Deliverables for the purpose of receiving and using the Services in the Customer's business during the term of the Contract (Permitted Use).
• The Customer undertakes to Positive Support Group that it (and any member of its group) will: (a) not use or exploit the Deliverables in any way, except for the Permitted Use; (b) not directly or indirectly disclose or make available the Deliverables in whole or in part to any person, except as expressly permitted by, and in accordance with, the terms of this contract or otherwise with the written consent of Positive Support Group; (c) ensure that no person gets access to or obtains any Deliverables from the Customer or any member of its group or their respective officers, employees or agents, except as expressly permitted by, and in accordance with, the terms of this contract or otherwise with the written consent of Positive Support Group; and (d) inform Positive Support Group immediately on becoming aware, or suspecting, that the Deliverables have been disclosed to, or otherwise obtained by, an unauthorised third party.

Data & Privacy Policy

This privacy notice provides you with details of how we, Positive Support Group Ltd, collect and process your personal data and (for corporate clients) how we collect and process personal data relating to your employees, people you support or educate and customers. This may be relevant whilst we are providing services to you or any organisation you represent, when we meet you, communicate with you via e-mail or hard copy correspondence, when you engage with us via social media, when you attend (or register to attend) one of our events or through your use of our website, including any data you may provide through our website or when you sign up to our newsletter or webinars.

We have appointed a Data Protection Officer who is in charge of privacy related matters. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

Contact Details

Full name of legal entity: Positive Support Group Limited Name or title of Data Protection Officer: Katherine Baskerville Email address: katherine.baskerville@positivesupportgroup.com Postal address: 6 Warwick Street, London, United Kingdom, W1B 5LX Telephone number: 0161 327 4511

Obtaining personal data and updates from you Where we are required to collect personal data by law, or where we need personal data from you in order to provide services under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the services. If you don’t provide us with the requested data, we may have to cancel a service you have asked us to provide, but if we do, we will notify you at the time.

It is very important that the information we hold about you or (for corporate clients) your company, people you support or educate, and your customers is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at contact@positivesupportgroup.com

The data protection principles

We adhere to the principles relating to processing of personal data set out in the General Data Protection Regulation (GDPR) which require

Personal Data to be: • Used lawfully, fairly and in a transparent way. • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. • Relevant to the purposes we have told you about and limited only to those purposes. • Accurate and up to date. • Kept as long as necessary for the purposes we have told you about. • Kept securely. We are responsible for and must be able to demonstrate compliance with the data protection principles listed above.

**What data do we collect about you, for what purpose and on what grounds we process it **

“Personal data” means any information capable of identifying an individual. It does not include anonymised data. We collect information from you when you fall into one (or more) of the following categories: • “Clients” means focus persons or any other individual natural person for whom we are providing services in their personal capacity.

• “Representatives” means individual natural persons who have instructed us to provide services either on behalf of another person (e.g. a minor or individual lacking mental capacity) or to a company, partnership, trust, estate, agency, department, other forms of corporate entities or any other group or organisation (whether incorporated or unincorporated) whom they represent.

• “Subscribers” means any individual natural person who has signed up to one of our newsletters or bulletins, has attended (or registered to attend) any of our events (whether those events be put on by us or in conjunction with a third party), follows us on social media or has made an enquiry us, whether via our website, or otherwise, either in their capacity as a potential Client or a potential Representative.

Please note you may fall into one or more of the above categories and as a result we may hold your personal information in a number of different capacities.

Purposes for which we will use your personal data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where: (a) we need to perform the contract we are about to enter into or have entered into with you (whether that be in your capacity as a Client or where you are a Representative on behalf of our ultimate client); or (b) it is necessary for our “legitimate interests” (see below) or those of a third party and your interests and fundamental rights do not override those interests; or (c) we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to Sensitive / Special Category Data and/or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the contact details set out at paragraph 1 of this Privacy Notice.

Where in this Privacy Notice we refer to our “Legitimate Interest” we mean our interest in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us using the contact details set out at paragraph 1 of this Privacy Notice at any time.

Other than in respect of Sensitive / Special Category Data we may process your personal data without your knowledge or consent, where this is required or permitted by law. We do not carry out automated decision making or any type of automated profiling.

Below is a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Types of Personal Data Purpose / Lawful basis for processing

“Customer Data” that includes:

• Name (including any maiden name), title, gender, job title; • email address, home address, telephone numbers; • your employer’s details and business address (if you are representing a company) • date of birth; • employment information (either about your work or if you are representing a company, information about that company and other employees).

Purpose: We use this information to enable us to provide the services to you, to manage our relationship during the contract and to manage any disputes that may occur in respect of the contract and to contact you with marketing communications (see below) to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Lawful basis: (a) Performance of a contract with you (or the organisation you represent if you are a Representative) (b) Necessary to comply with a legal obligation (c) Necessary to protect the vital interests of the person(s) you represent where you are a Representative of a minor or an individual lacking mental or physical capacity, or where we have been asked to provide services relating to that person by their parent, public body or independent organisation. (d) Necessary for our legitimate interests (e.g. to ensure effective administration and management of your relationship, to manage any disputes and take legal or other professional advice and to tell you about the various services we can offer.)

“Customer Data” that includes: • Payment information such as your credit or debit card details. • Information about the services you have purchased. • Communication / Social Media data (includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us).

Purpose

We use this information to: • enable us to provide the services to you; • to take payments, to ensure effective administration and management of your contract and your relationship with us. • to ensure effective administration and management of your contract and our relationship with you, and to form a view on what we think you may want or need, or what may be of interest to you to decide which services and offers may be relevant for you (we call this marketing).
• You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing Lawful basis: (a) Performance of a contract with you. (b) Necessary for our legitimate interests (e.g. to recover debts due to us). (c) Necessary to comply with a legal obligation. (d) Necessary to protect the vital interests of the person(s) you represent where you are a Representative of a minor or an individual lacking mental or physical capacity, or where we have been asked to provide services relating to that person by their parent, public body or independent organisation. (e) Necessary for our legitimate interests (e.g. to understand how our customers use our services, to carry out research and analysis on what services our customers want or how they would like us to improve our services, to tell you about the various services we can offer, or to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims).

“User Data” that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.

** Purpose:** We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Lawful basis: Our legitimate interests which in this case are to enable us to properly administer our website and our business.

“Technical Data” that includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.

Purpose We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
Lawful basis: Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy. “Combined Data”: We use combinations of the data listed above (with the exception of Sensitive/Special Category data). Purpose: To deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Lawful basis: Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

How we collect personal data via our website or from publicly available sources We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators. We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

**Marketing communications **

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time. We will not share your personal data or that of your customers with any third party for their own marketing purposes. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at info@redstonepbs.co.uk at any time. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, the provision of services to you or the people you support.

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